Hank · LocalHank · A real person reviews every order
Review response & reputation in Olympia, WA
You approve the tone once, and you can still approve individual replies whenever you want, especially the hard ones.
- 📆 Month-to-month
- 👀 A real person reviews the work
- 💲 Fixed monthly price
- 🤝 Cancel before the next billing date
Why it matters in Olympia
Review response & reputation for a Olympia business has to work in the context of the state capital, with downtown, the Capitol campus, and a well-known farmers market. Around the Eastside and downtown Olympia, customers also come in from Tenino and other nearby places, like legislative session weekdays or a Saturday at the Olympia Farmers Market. LocalHank delivers the work online, and a real person reviews every order.
A monthly plan is useful when business rises and falls with the legislative calendar and the school year.
Who orders this around Olympia:
- A coffee shop in the Westside with a stack of unanswered Google reviews
- An used bookstore whose Olympia customers write kind reviews and never hear back
- A natural foods cafe that wants help answering tough reviews without getting defensive
Hank's tip: Reply to the hard reviews with facts and a real offer to make it right offline. Olympia readers can tell the difference between a template and a person.
Service area: Olympia businesses in the Eastside, South Capitol, and Percival Landing, plus nearby communities such as Lacey, Tumwater, and Yelm. All work is delivered online, so there is no office visit.
Compare packages
| Basic | Standard | Premium | |
|---|---|---|---|
| Price | $295/mo | $545/mo | $895/mo |
| Billing | Month-to-month | Month-to-month | Month-to-month |
| Up to 15 review replies per month (drafts) | Yes | — | — |
| A simple reply style guide | Yes | — | — |
| Weekly batch delivery | Yes | — | — |
| Up to 40 review replies | — | Yes | — |
| Drafts or posted replies after your approval, if you grant access | — | Yes | — |
| A monthly snapshot of new reviews | — | Yes | — |
| Up to 80 review replies | — | — | Yes |
| Faster turnaround on new reviews (business days) | — | — | Yes |
| A short monthly reputation summary | — | — | Yes |
| A review-request email or text script you can send to real customers | — | — | Yes |
After you order: what to send Hank
- Links to your Google, Facebook, Yelp, or other public review profiles
- Access if you want us to post approved replies
- How you want to sound, and any legal or privacy lines we must not cross
- Names or situations we should never mention
- Whether unhappy reviews should be flagged to you before a reply goes out (recommended)
You'll get an intake email with an upload link right after checkout. The clock starts when your files arrive.
Sample work
Portfolio samples for review response are being added. Want to see examples before you order? Ask Hank and we'll send some.
Review response in Olympia: FAQ
Do you need login access?
Only if you want us to post replies after you approve them. Drafts can be delivered in a doc without any access.
What should a downtown Olympia shop start with?
A clear logo, a Google Business Profile with current photos and hours, and a simple website that explains parking and what you sell.
Can a coffee shop in the Eastside order this?
Yes. A coffee shop is a good fit for the review response package. Order online, send the items on the intake list, and the finished work comes back by email. No in-person meeting is needed.
Do you also serve customers coming from Lacey?
Yes, if that is part of how your Olympia business actually works. Tell us in the intake, and we can name Lacey on the materials or profile copy where it belongs. We will not add towns you do not serve.
Related services
- Social media management in Olympia from $895/mo
- Local SEO monthly plan in Olympia from $795/mo
- Google Business Profile management in Olympia from $395/mo
- Blog content monthly plan in Olympia from $695/mo
- Email newsletter monthly plan in Olympia from $395/mo
- Website care plan in Olympia from $345/mo