Terms of service

Draft, last updated 2026-11-13. Plain-English summary; have it reviewed before launch.

The service

LocalHank sells fixed-price digital design, marketing, and writing packages. All work is delivered online. LocalHank does not have a physical office in the cities listed on this site.

Orders and payment

Prices are listed on each service page and paid up front through our payment processor. There are no contracts or recurring charges unless you clearly choose a recurring option.

Delivery

Delivery times (for example, about 24 hours for Basic) start when we receive everything on the intake list. Delays in sending materials or feedback extend delivery.

Tools and AI

We use software tools, including AI, to create work. A person reviews every order. AI-generated images are labeled where relevant. You're responsible for making sure the facts you send us (prices, claims, licenses) are accurate.

Revisions and refunds

Each package includes the revisions listed. If we haven't started your order, you can cancel for a full refund. If we can't deliver what the package describes, we'll refund you.

Ownership

Once your order is complete and paid, you own the final deliverables. Stock assets, fonts, or music may carry their own licenses, which we'll note.

What we don't do

We don't guarantee search rankings, followers, views, or sales, and we don't write fake reviews, remove reviews, or provide legal, trademark, or licensed professional advice.

Contact

hello@localhank.com