Hank · LocalHank · A real person reviews every order
Review response & reputation serving New York
We only respond to real reviews on accounts you already have. We never write, buy, or ask anyone to fake a review, and we never offer to have reviews removed.
- 📆 Month-to-month
- 👀 A real person reviews the work
- 💲 Fixed monthly price
- 🤝 Cancel before the next billing date
Why it matters in New York
Review response & reputation for a New York business has to work in the context of New York City's global service economy plus distinct upstate metros and tourism regions. Around Buffalo and the Hudson Valley, customers also come from other parts of the state, like a packed holiday week in the city or a summer weekend in the Finger Lakes. LocalHank delivers the work online, and a real person reviews every order.
Who orders this around New York:
- A contractor whose New York customers write kind reviews and never hear back
- A college-town cafe that wants help answering tough reviews without getting defensive
- A restaurant in Buffalo with a stack of unanswered Google reviews
Hank's tip: Reply to the hard reviews with facts and a real offer to make it right offline. New York readers can tell the difference between a template and a person.
Service area: New York businesses around Buffalo and the Hudson Valley. All work is delivered online, so there is no office visit.
Compare packages
| Basic | Standard | Premium | |
|---|---|---|---|
| Price | $295/mo | $545/mo | $895/mo |
| Billing | Month-to-month | Month-to-month | Month-to-month |
| Up to 15 review replies per month (drafts) | Yes | — | — |
| A simple reply style guide | Yes | — | — |
| Weekly batch delivery | Yes | — | — |
| Up to 40 review replies | — | Yes | — |
| Drafts or posted replies after your approval, if you grant access | — | Yes | — |
| A monthly snapshot of new reviews | — | Yes | — |
| Up to 80 review replies | — | — | Yes |
| Faster turnaround on new reviews (business days) | — | — | Yes |
| A short monthly reputation summary | — | — | Yes |
| A review-request email or text script you can send to real customers | — | — | Yes |
After you order: what to send Hank
- Links to your Google, Facebook, Yelp, or other public review profiles
- Access if you want us to post approved replies
- How you want to sound, and any legal or privacy lines we must not cross
- Names or situations we should never mention
- Whether unhappy reviews should be flagged to you before a reply goes out (recommended)
You'll get an intake email with an upload link right after checkout. The clock starts when your files arrive.
Sample work
Portfolio samples for review response are being added. Want to see examples before you order? Ask Hank and we'll send some.
Review response in New York: FAQ
Can you remove a bad review?
No. We don't offer review removal, and we won't pretend we can.
Can you write for one borough or neighborhood, not the whole city?
Yes. Tell us the exact area you serve so we do not over-claim.
Can a contractor in Buffalo order this?
Yes. A contractor is a good fit for the review response package. Order online, send the items on the intake list, and the finished work comes back by email. No in-person meeting is needed.
Do you also serve customers in the Hudson Valley?
Yes, if that is part of how your New York business actually works. Tell us in the intake, and we can name the Hudson Valley where it belongs. We will not add places you do not serve.
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