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Hank, the LocalHank mascotHank · LocalHank · A real person reviews every order

🗂️

Back-office admin help in Louisville, KY

You decide the tools and the access. Nothing leaves your accounts without your say-so.

  • 📆 Month-to-month
  • 👀 A real person reviews the work
  • 💲 Fixed monthly price
  • 🤝 Cancel before the next billing date
LocalHank logo: Hank in a yellow hard hat and plaid shirt, for Back-office admin helpHank, the LocalHank mascot, in a yellow hard hat

Why it matters in Louisville

Back-office admin help for a Louisville business has to work in the context of a river city of healthcare, logistics, bourbon tourism, and neighborhood restaurants. Around the Highlands and Downtown and the riverfront, customers also come in from Prospect and other nearby places, like Derby week or a packed fall weekend in the Highlands. LocalHank delivers the work online, and a real person reviews every order.

Owners in Louisville are busy running the shop, and marketing falls off between busy stretches, like Derby week or a packed fall weekend in the Highlands. A monthly plan keeps Instagram, Google, and your site current without hiring a staffer.

Who orders this around Louisville:

  • A restaurant in NuLu whose owner does invoices at 10pm
  • A clinic with a shoebox of receipts and a Louisville accountant who wants a cleaner spreadsheet
  • A bourbon-adjacent shop that needs follow-up emails and appointment reminders written and organized, not just intended

Hank's tip: Keep one shared folder or inbox label for 'Hank this month.' It's the fastest way to use the hours on the Louisville work that actually bothers you.

Service area: Louisville businesses in the Highlands, Germantown, and St. Matthews, plus nearby communities such as Jeffersontown, St. Matthews, and New Albany. All work is delivered online, so there is no office visit.

Compare packages

BasicStandardPremium
Price$495/mo$895/mo$1,495/mo
BillingMonth-to-monthMonth-to-monthMonth-to-month
Up to 3 hours of admin per monthYes——
Invoice or estimate template, or inbox cleanupYes——
A simple spreadsheet you keepYes——
A short monthly summary of what was doneYes——
Up to 6 hours per month—Yes—
Receipt or expense logging into your spreadsheet—Yes—
Follow-up email templates—Yes—
Appointment or job-reminder copy—Yes—
Monthly summary—Yes—
Up to 10 hours per month——Yes
Ongoing inbox and spreadsheet help——Yes
Document templates (invoices, estimates, welcome emails)——Yes

After you order: what to send Hank

  1. The tools you already use (Gmail, Google Sheets, Wave, Square, etc.) and the access you're comfortable granting
  2. The first jobs you want off your plate (inbox, invoices, receipts, reminders)
  3. How you name customers and jobs, and any privacy rules
  4. What we should never do (refunds, payments, legal letters, tax filings)
  5. A regular check-in day each month

You'll get an intake email with an upload link right after checkout. The clock starts when your files arrive.

Sample work

Portfolio samples for back-office admin are being added. Want to see examples before you order? Ask Hank and we'll send some.

Back-office admin in Louisville: FAQ

What happens if I need more hours?

We'll finish what's in the package and quote a higher tier or a one-time block. No surprise overages.

Do you have a Louisville office?

No. LocalHank serves Louisville remotely.

Can a restaurant in the Highlands order this?

Yes. A restaurant is a good fit for the back-office admin package. Order online, send the items on the intake list, and the finished work comes back by email. No in-person meeting is needed.

Do you also serve customers coming from Jeffersontown?

Yes, if that is part of how your Louisville business actually works. Tell us in the intake, and we can name Jeffersontown on the materials or profile copy where it belongs. We will not add towns you do not serve.

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